Customers may submit return or exchange requests within 30 calendar days upon receiving goods. Returned merchandise must stay brand‑new, unwashed, undamaged, with original tags and packaging completely preserved. Worn, damaged and custom‑produced items are not eligible for returns.
All return applications require prior approval from our official support email. Buyers shall cover return shipping expenses, except for factory‑defective goods, transit‑damaged parcels or incorrect items shipped from our side.
Refund processing will only start after we receive and inspect returned products. The actual fund arrival time depends on the internal processing cycle of your payment service provider.